SCOTTSDALE, Ariz. – November 28, 2006 - Vcommerce Corporation, known among top online retailers for defining true enterprise eCommerce solutions, has released Vcommerce Enterprise™, a more comprehensive and complete set of capabilities and services. Online retailers can choose to outsource some or all of their eCommerce functions to Vcommerce or use the entire Vcommerce Enterprise solution to power their eCommerce initiatives.
Vcommerce Enterprise provides advanced solutions for "enterprise class" eMarketing & demand generation, eCommerce storefronts, order management, fulfillment logistics & integration, customer service combined with a complete array of business services. Vcommerce Enterprise satisfies even the most high-volume and complex eCommerce initiatives.
"Vcommerce Enterprise is another step in our continued expansion, both in software and services, as a direct response to our clients' increasing need for a single, proven enterprise solution that manages the customer experience from end-to-end," said Dan Clarke, chief executive officer, Vcommerce. "Our focus is on helping our clients profitably grow their eCommerce business."
Vcommerce clients include Overstock.com, Target.com, NewEgg.com, MTV.com and many other top online merchants that require true enterprise class solutions. After almost a decade of successful experience and continuous solution development, Vcommerce Enterprise continues to set standard for ease of use, flexibility and effectiveness.
"For years, we have been committed to delivering the finest experience for our clients' online customers," said Dan Kennedy, president and chief technology officer of Vcommerce. "Now we have the unique capability to leverage our core competency and eCommerce expertise in delivering a true 'end-to-end' offering."
Kennedy added, "Our technologies were built from the ground up to help online retailers drive customer loyalty and increased lifetime customer value -- foundations for long-term profitability. We accomplish this with a platform that is open, intuitive and merchant-friendly. This frees online retailers to focus on merchandising and customer relationships while the eCommerce solution runs powerfully in the background."
Vcommerce Enterprise
Vcommerce Enterprise, the most current product release for Vcommerce, consists of the following six primary components:
- eMarketing & Demand Generation - Vcommerce eMarketing & Demand Generation will help drive traffic and conversion through the use of best-in-class online marketing tools, partnerships and services managed by some of the industry's foremost eCommerce experts. Online retailers will also benefit from MarketCenter™, a simple to use interface to help manage and analyze marketing successes and failures.
- eCommerce Storefront - eCommerce Storefront allows online retailers to deliver world class storefronts through the use of innovations such as visual merchandising tools, predictive merchandising, personalization, advanced search and other advanced order capture capabilities.
- Order Management - Order Management allows retailers to control multi-channel, high-volume order traffic across complex supplier networks and measure performance. This solution reduces costs, improves the customers' experience while allowing online retailers to deliver a world-class fulfillment experience.
- Logistics, Fulfillment & Integration - Logistics, Fulfillment and Integration supports complex back-end fulfillment requirements such as pick, pack and ship, 3PL and supplier integration, and internal distribution center integration. Total Source™ -- industry's first sourcing optimization engine of its kind -- is instrumental in creating high performing distribution networks.
- Customer Service - Customer Service is a world-class customer service platform with supporting services designed to ensure complete customer satisfaction and maximize profitability. Consisting of industry best capabilities and tools for customer service representatives, online retailers can decide the level of self service or managed services needed to meet their customer service requirements.
- eCommerce Business Services - Vcommerce eCommerce Business Services represent the industry's most complete portfolio of professional services. Consisting of Implementation Services, Production Support Services, Strategic Services and Education & Training, the focus is on providing a turnkey solution or blend of managed services as appropriate to optimize a retail client's operations.
Consistent with Vcommerce's deployment philosophy, all Vcommerce solutions are delivered in a Software as a Service (SaaS) methodology. Online retail clients are afforded the data safety, security, and control of an in-house implementation together with the system configuration flexibility and upgrades typically associated with a SaaS solution. Unlike conventional outsourced solutions and unique to Vcommerce, is the ability to "customize" each instance of the Vcommerce solution for clients that require the ultimate in flexibility and control. |